Privacy Policy

Cooper Brouard wants to protect and respect your privacy. This policy which sets out the basis on which any personal data that you provide to us or that we collect from you will be processed by us. Please read the following carefully to understand our practices regarding your personal data. By continuing to logon to www.cooperbrouard.com (“our website”) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection (Bailiwick of Guernsey) Law, 2017 the data controller is Cooper Brouard Limited, company number 31194, registered office The Old Post, Grande Rue, St Martins, Guernsey GY4 6RR Tel. 01481236039. Email: enq@cooperbrouard.com.

Data you give us

You can give us personal data by filling in forms on our website or by contacting us by telephone, e-mail or otherwise. This includes data you provide to arrange a valuation, view a property or for us to contact you, and search for properties and services.

Data we may collect about you

In the course of our business as valuers, sales and letting agents we will collect data on vendors and landlord properties and their ownership of it via the States of Guernsey Cadastre system. In order to progress the sale or letting of a property we will require data on prospective tenants, purchasers, vendors and landlords in order to fulfil our obligations under the Bailiwicks Anti-Money Laundering and Countering the Financing of Terrorism Legislation and our own internal checks. This may include “special category data” to ascertain whether you have a criminal record, are financially solvent or are a Politically Exposed Person. Collection of this data may obtained from banks, specialist online credit and anti-money laundering screening resources.

You are not obliged to offer the personal data requested but we may not be able to complete certain transactions and complete a business relationship if you do not do so.

Vendors, Purchasers, Tenants and Landlords data collection

Full Name 
Date of Birth 
Current residential Address 
Other property ownership information 
Other relevant contact addresses 
Email 
Occupation
Telephone number (home, work, mobile) 
Photographic Identity 
Financial information (source of funds, bank
details, credit history)

Visitors to our website data collection

Internet protocol (IP) address 
Login information 
Browser type and version 
Time zone setting 
Browser plug-in types and versions 
Operating system and platform 
Uniform Resource Locators (URL) 
Products you viewed or searched for
Page response times 
Download errors 
Length of visits to certain pages 
Page interaction information 
Details of transactions carried out through our site

We use information held about you in the following ways

To carry out our obligations arising from any contracts entered into between you and us. On the basis of legitimate interest we will use this information to: provide you with the information, products and services that you request from us; to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about; to provide you with information about goods or services we feel may interest you.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale/letting or negotiations of a sale/letting to you. To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our website to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. 

Cookies 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. We may obtain information about your general internet usage and target you with relevant advertising on 3rd party websites (remarketing) and Google Search (remarketing list search ads) by using a cookie file which is stored on the hard drive of your computer.

Cookies contain information which is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service. They will enable us to:

Estimate our audience size and usage pattern
Store information about your preferences, and so allow us to customise our website according to your individual interests
Speed up your searches
Recognize you when you return to our website
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Automated profiling and data sharing 

We may share your information with selected third parties including: Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. Analytics and search engine providers that assist us in the improvement and optimisation of our website. Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you or for the purpose of completing an anti-money laundering identity check, in accordance with our legal obligations. 

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Cooper Brouard Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Cooper Brouard Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 

Where we store your personal data

The data that we collect from you will not be routinely transferred to, or stored at, a destination outside the European Economic Area (“EEA”). In limited circumstances where we are required to transfer your data to a destination outside the EEA, we will ensure that the data transfer will be conducted in accordance with The GDPR and The Act and we will treat the data securely and protect the transferred data in accordance with this Privacy Policy and a General Data Transfer Agreement. This data may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.  Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

Personal data retention period

We will retain your personal data for the necessary period to meet the requirements and purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the right to make a written request for details of your data held by Cooper Brouard and a copy of that data.
You have the right to have inaccurate data about you rectified.
You have the right to have certain data about you erased.
You have the right to request that your data is only used for restricted purposes.
You have the right to object to the use of your information, including the right to object to marketing.
You have the right, in certain circumstances, to ask for data you have made available to us to be transferred to you or a third party in machine-readable formats.
You have the right to withdraw any consent you have previously given to handle your personal data.
If you wish to exercise any of the rights detailed above, please contact
enq@cooperbrouard.com and we will address your request within one calendar month. In the interest of protecting your personal data, we will first ask you for identification before we are able to process your request.

Partner networks 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to enq@cooperbrouard.com. We will always try to resolve any query or complaint with you directly, but you have the right to refer the matter to The Office of the Data Protection Authority who can be contacted in the following ways:

Telephone: +44 (0) 1481 742074 Email: enquiries@odpa.gg
Address: Office of the Data Protection Authority
St Martin’s House
Le Bordage
St. Peter Port
Guernsey
GY1 1BR